Core Values
You are invited to take a look inside Tim Shaw Insurance and see the values that drive every employee every day. Tim Shaw Insurance staff members developed this list with you, the customer, in mind:
Passion for the Customer
- Exceed the customer's expectations
- Build positive relationships through outstanding service
- Make commitments with care and follow through
- Continue to solicit and react to the voice of the customer
- Enhance customer loyalty with each interaction
- Portray a positive image - we are the company
Excellence
Be our best every day
Embrace quality
Shoot for the moon
LEARN!
Do it right the first time
Take intense pride in our work
Integrity
Exhibit unwavering courage to do what is right
Treat sensitive information with respect
Welcome constructive conflict to find a solution
Take ownership and accountability for all that we do
Promote relationships of trust and respect
Admit when we don't know and commit to finding a solution
Innovation
Find the best practice and go beyond it
Take chances and be creative
Challenge constraints, drive change
Leverage technology and resources
Anticipate customer needs
Apply lessons learned from set backs
Recognize speed as a competitive advantage
Leadership
Demonstrate ownership, self-motivation and accountability
Be demanding, but fair and compassionate
Communicate a complete picture
Motivate and energize others
Provide solutions, be proactive
Create a learning environment
Coach, share knowledge, and mentor
Teamwork
Show flexibility and openness to new ideas
Be dedicated to meeting the team's goals
Unselfishly share success
Get involved and participate
Support each other's contributions
Communicate up, down and across
