You are invited to take a look inside Tim Shaw Insurance and see the values that drive every employee every day. Tim Shaw Insurance staff members developed this list with you, the customer, in mind:

Passion for the Customer

		Exceed the customer's expectations
		Build positive relationships through outstanding service
		Make commitments with care and follow through
		Continue to solicit and react to the voice of the customer
		Enhance customer loyalty with each interaction
		Portray a positive image - we are the company

Excellence

		Be our best every day
		Embrace quality
		Shoot for the moon
		LEARN!
		Do it right the first time
		Take intense pride in our work

Integrity

		Exhibit unwavering courage to do what is right
		Treat sensitive information with respect
		Welcome constructive conflict to find a solution
		Take ownership and accountability for all that we do
		Promote relationships of trust and respect
		Admit when we don't know and commit to finding a solution

Innovation

		Find the best practice and go beyond it
		Take chances and be creative
		Challenge constraints, drive change
		Leverage technology and resources
		Anticipate customer needs
		Apply lessons learned from set backs
		Recognize speed as a competitive advantage

Leadership

		Demonstrate ownership, self-motivation and accountability
		Be demanding, but fair and compassionate
		Communicate a complete picture
		Motivate and energize others
		Provide solutions, be proactive
		Create a learning environment
		Coach, share knowledge, and mentor

Teamwork

		Show flexibility and openness to new ideas
		Be dedicated to meeting the team's goals
		Unselfishly share success
		Get involved and participate
		Support each other's contributions
		Communicate up, down and across

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