Request for Mortgagee/Lienholder Change Endorsement

We are committed to providing superior customer service to our policyholders at all times. Recently, requests for policy service related to requirements brought about by new home purchases and re-finance activity have exploded far beyond the norm.

In order to respond to these requests in an orderly fashion we have developed a new procedure to facilitate a timely, accurate and "first time final" process.

If you would like to request a change to the mortgagee or lienholder interest clause on an existing policy please submit your request according to the following instructions.

Required Information Includes:

• Complete contact information for the Named Insured including day and evening telephone numbers and email address for confirmation purposes.
• Existing policy information with policy number and insuring company name.
• Current property appraisal
• Loan Number
• Complete Lienholder information with exact spelling and address
• Effective date of closing and/or change request

***Requests with complete information will be processed within 48 hours or less***

When using the online form please send your supporting documents to this fax number: 239-939-7172, with a cover sheet clearly indicating the Named Insured and your name and specify that they are in support of an online submission.

We will notify you via email of receipt of your complete request submission at the time it is logged for processing. We will also notify you of receipt of an incomplete request but we will not schedule it for processing until all missing information has been submitted.

If for some reason, you cannot comply with these requirements your request will be routed for "special handling". However, this procedure will add 3 business days to the minimum processing time.