What Our Customers Say

Every day we receive numerous testimonials from our customers. These are just a sample!

"Hi Mr. Shaw,

I just wanted to pass along how helpful Sandy Salazar was to me today!

I had to add coverage on a car, and she provided some of the best customer service I have ever had!

She was so helpful over the phone, since my wife usually handles this, and was able to provide what we needed very quickly and in a very courteous manner.

Just thought I would pass along a compliment.

People like her are what makes us want to keep our coverage with you all!"

God Bless,

Tim Goodman
Program Manager
FL High School/High Tech Programs
Lee, Charlotte, Hendry/Glades Counties

"I wanted to let you know your employee, Teresa Perez, has provided superior service on a refinance loan we are working on for Maureen & Hinrich Butt. Her response times have been immediate as to not cause any delays in our processing. Just wanted to let you know we appreciate the service your company has provided, especially by Teresa!"

Justin S. Murphy
Bank of America Home Loans
Mortgage Loan Officer
Charlotte Centralized Sales

"An outstanding company can be measured by the quality of customer service they provide. Tim Shaw Insurance Company must be quite the amazing company.

I am a “repeat” customer. My wife Marie and I have homeowner’s insurance through you company on a home we are selling. I am also purchasing a policy through Tim Shaw on the home we are purchasing.

I can’t give enough accolades to Karen DiVico and Sandy Salazar. They are prompt, reliable, courteous and were well prepared to answer any questions I had. I will continue to have a working relationship with your company due to the competitive product provided and the outstanding employees providing assistance.

Tim Shaw Insurance Company and these particular employees are to be commended for the way you have made this portion of my home buying experience easier."

Sincerely,
W. Joseph Vetter

"Hi, I’m Hank Case, a customer for the past 8 years.

I just want to say, what you’ve probably heard many times, you have an excellent staff! I’ve had assistance several times from Sandy, always friendly, efficient and professional. Recently, the same helpful and speedy service from Missy. Don’t let Sandy or Missy get away! They really do add a lot of confidence to the Tim Shaw agency.

I even remember starting with Wanda, who’s now gone I guess, and she was also a trustworthy, competent and helpful person, just like today’s Sandy & Missy."

Thanks,
Hank Case

"I would like to say thank you for truly considering the needs of your customers. We just switched to your agency from Allstate and I couldn’t be happier. Ron Diani gave me instruction for the online certificate retrieval program and I hit the ground running with it! I have successfully updated all agencies and contractors as well as faxing certificates to new contractors for new business. In just 3 days, we have already lined up over $30,000 worth of work as a result of what I have done. I would not have been able to accomplish such a project without use of your online system."

Thank you once again.
Jenny Standish Miner, President
Pete’s Can Help Incorporated
&
Standish Enterprises, Inc.

"I want to express my gratitude to you for resolving my hotel's inaccurate fire rating with the Insurance Services Organization (ISO). Your diligence finally paid off. As you are aware, the ISO is a big bureaucracy, and getting them to correct their errors is quite an endeavor. Your persistence saved me a lot of money with insurance premiums for my hotel."

Your firm is one I would highly recommend.

William Donaldson, Owner
Country Inn & Suites

"This is a recommendation for Scott Shaw of the Shaw Insurance Group. Scott has performed the following for the Wynstar Inn & Suites: ISO rated classification review and a complete insurance review. Upon complete of these reviews, Scott was able to save our business over $2,000.00 annually. Scott also found that we were not properly covered in certain areas and advised us on how to correct these issues. Scott ultimately saved us money and reduced the chance of us incurring risk of loss from insufficient coverage."

Patti Yenish, Director of Hotel Operations
Wynstar Inn & Suites

"Dear Mr. Shaw,

I wanted to let you know how much I appreciate the efforts of Karen DiVico and Missy Flint. Your agency is the third agency I have had a home owners policy through. The last two were only interested in my paying the most I could to increase their commissions. I am convinced that I have found an agency that actually cares about the customer. I know that Karen and Missy both worked many hours to insure that they identified the best policy with the best coverage and at the same time managed to lower my premium nearly $1,500.00 from what Edison Insurance was requesting from me through an Agency here in Naples. My policy was expiring on April 1, 2009 which was the day I contacted your office. Karen was able to get an engineer to do a wind assessment the next day. I worked with Karen and Missy for two days and they were able to get me bonded with Olympus Insurance by Friday April 3rd. I was surprised to get a call from Missy after 7 PM on Friday April 3rd letting me know they found a check box checked on the Olympus form (indicating I had an outside structure) which I do not. By not checking this box, I know Missy/Karen managed to save me another couple hundred dollars. Again, I saved nearly $1500.00 working through your office... thanks to the hard work of Karen and Missy. I should add that both Karen and Missy were also very pleasant to work with. Right now my business insurance is paid through our parent company in Chicago. If we ever get above water, I know we will need local insurance. I will contact your office when that time comes and look forward to doing business with your agency for years to come."

Dr. Anthony Ianno
Naples, FL 34108

"I never write about employee's but on this occasion it was a must. Tim Shaw has 2 of the best employee's I have ever worked with. Karen and Sandy not only are nice to work with they make you want to buy the insurance in a happy way!"

Robert

"You are awesome Sandy! It's the quality in customer service that motivated me to look elsewhere for insurance and then to choose your office over others. I greatly appreciate it!!

Thank you and you too have a great weekend! The weather should be great for anything!"

Dana

"I would like to comment on the service we have received from your company. It has been excellent. Besides saving us a lot of money the customer service we have received from both Karen and Missy has made it a pleasure to have switched companies. "

Thank you again
Ryan & Barbara

"Dear Tim:

I have been a client of yours for over four years now.  Your firm insures several rental properties for me, my personal condominium, and two vehicles, my jet ski and will soon cover my boat, an additional property and a new business. I am writing to you to relate an extremely positive insurance claim experience.

My Porsche Boxster sustained damage to its electrical system as a result of a plugged drain line in the convertible top compartment.  Overtime, this plugged drain allowed rainwater to flow into the vehicle and settle upon the floor pan.   While I thought this would be a relatively minor repair, upon inspection the Porsche dealer in Naples, Florida estimated the damage to be $4,000 - $6,000. Why German engineers would place electrical components on the floor of a convertible is still unknown to me. 

On Tuesday September 9, 2008 at 3:52 PM I e-mailed your Sandy Salazar explaining my possible claim.  Within 3 minutes Sandy had responded to my e-mail providing contact telephone information for my insurance carrier, Traveler’s as well as the policy number.  Two minutes after that e-mail Sandy called to confirm that I had received the information.  Sandy is always a joy to deal with.

At 4:15 PM that Tuesday I called Traveler’s to report the claim.  I was truly impressed with the both how professional and empathic the claim’s representative was.  She took all of my info in a matter of minutes, provided me with a claim number and an adjustor’s name and telephone number.

On Wednesday, September 10, 2008 the service writer from Porsche of Naples called me to tell me that Traveler’s had dispatched an adjustor that morning and that an agreed value for repairs had been settled upon.

On Thursday, September 11, 2008 at 9:16 AM (about 41 hours after my original call to your office – really only about 9 business hours in total) a claim’s adjustor in Tampa called to confirm my mailing address as they were sending me a check that day for the agreed amount of the claim less my deductible.

Your staff and your providers have truly impressed me once again.  Would you please forward this letter to your contact at Traveler’s?"

Thank you!
Steve Maine

"Since our Homeowners insurance has been with the Hartford, which company is withdrawing from Florida, I have recently been looking for a replacement market. After receiving several solicitations and quotes I chose to place the insurance with Tim Shaw. The deciding factor was Karen who was unusually helpful and a delight to do business with. You are fortunate to have her on your team."

Sandy

"Amanda,

As a new customer with your agency, I wanted to comment on my experience dealing with Karen and Sandy. My professional career was in the multi-line insurance business and for 37 years was a manager with responsibilities of recruiting and training agents and their staff. So I have some expertise when it comes to recognizing quality staff people in an insurance office.

My situation was mildly complicated since I handle the insurance for two households on Ft. Myers Beach. Karen and Sandy were both a delight to deal with as we put the pieces together. It is rare to find people with both professionalism and a pleasant personality and you certainly have that with Karen and Sandy. I wanted you to know how pleased I am with the way I was treated."

Sincerely,
Tom C

"HI Amanda,

Just wanted to tell you that Karen was very professional and very courteous in helping me. I have already recommended her to another person I know that will need insurance. She was awesome and returned all my calls in a timely manner.

Thank you for giving her to me as my contact. "

Regards
Lorraine

"Amanda:

Sandy's service for me in the last week is well worth a positive comment. It was a pleasure working with her to get the proper wind mitigation forms required by Universal. She knew what was needed and was helpful getting it resolved. Her prompt response to my e-mail with the proper forms attached was exceptional!"

Thanks!!!
Phillip A. Nolan

"Hi Amanda,

My husband Norman and I are new clients with Tim Shaw Insurance. Sandy Salazar has taken care of us beautifully. She is knowledgeable personable, and efficient. She was able to get Norman the information he wanted about golf cart liability while we were with her in the office within minutes. In the past these were questions he could never get satisfactorily answered.

Diane Wiles and two other women came aboard to search and obtain the best coverage and prices for us. After the companies were selected Diane explained the policies and took all our questions.

We left the office in less than two hours with a seamless transition having been made. We both had to say that the Tim Shaw Team provided us with a fabulous experience. We are so grateful to Bob Wilcox for recommending you all."

Gratefully,

The Zanger Family

Recent reply from a client ..,

"Hi Amanda,

The service was outstanding. Together Sandy and Karen helped me to save $$$$$$$$$, in addition to securing a great policy for my home. I sincerely appreciate all of the individual effort dedicated to me and my family.

Sincerely Yours,
The Thompson Family

Recent reply to a random client survey..,

"Jennifer, you cant be serious, since I switched to your firm I haven't had any problems with anyone, especially you, as a matter of fact your company has done everything it could to make us feel as our business is appreciated. I have nothing but good things to say about everyone that takes care of us. I couldn't be happier that I switched and I only wish that I would have done it sooner. I have used your company for my personal insurance need for years, but never took the time to switch the business side and once I did I wondered why I didn't do it sooner. You and everyone else take very good care of us and we thank you for that."

William M. Burns, President
R. K. Burns Surveying, Inc.